Standards of Excellence
Our Team
We will be helpful, polite, and genuinely interested in fulfilling your needs. We will make every effort to ensure that your time as a resident here is as comfortable and enjoyable as possible. Team Member Fulfillment in at Cohen-Esrey increases the likelihood of greater Customer Fulfillment.
Customer Fulfillment
Every request is documented and promptly dispatched. We follow up on all calls to assure completion and evaluate responses to continually improve our service. It is our intent to do everything we can to exceed your expectations and fulfill your desires for quality apartment living. Should you not be 100% satisfied, please let us know.
Maintenance
Our goal is to handle all requests for maintenance with same-day service. If this cannot be accomplished you will be advised of the status and expected completion date. We will leave your residence clean, provide you with an explanation of the work and follow up on necessary issues.
Quality Control
We value your opinion. At least once a year, you will be invited to answer a Resident questionnaire to provide feedback and comments regarding our service. We also believe in an open door policy and invite your comments and suggestions at any time.
Common Areas
Walkways, leasing offices, club houses, workout areas/pool or other common areas will be kept clean at all times. We care about your safety! We will replace light bulbs as soon as they burn out and monitor timers so that lights come on at the proper times.
Grounds
The grounds of this apartment community will be picked up daily to ensure the area is looking attractive and pristine. Landscaping will be well-kept. Curbs and walkways will be swept regularly and kept free of leaves, grass clippings and other debris.
Parking Areas
We will keep all parking areas well-lit and free of debris. We will also have snow removed and areas salted and sanded before and during regular business hours.
Emergencies
We are available 24 hours a day, 365 days a year for any emergency. Should an emergency occur after normal business hours, simply call our Emergency Line at 800-347-2373 and our on-call team members will immediately respond.
Core Values
Integrity
We act with honesty, openness and unity.
Commitment
We hold ourselves accountable and deliver on our promises.
Customer Fulfillment
We strive to exceed our customers' expectations.
Team Member Fulfillment
We genuinely care about each other's well-being and nurture professional growth.
Community Impact
We strengthen and enrich the communities and neighborhoods where we live and work.